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Face-to-face customer service at Lake Mac closed

Lake Macquarie City Council’s face-to-face customer service will close from Friday morning due to the COVID-19 pandemic.


Head of Customer Experience Jasmyne Munro said customers could still access services through the usual phone, email and social media channels, and via

“But there will be no face-to-face service for the vast majority of customers,” Ms Munro said.

Face-to-face service will only be available to customers who cannot access other channels, and will be by appointment only.

Appointments will be held at the administration building 11am-1pm Wednesdays, coinciding with the Lake Mac Libraries Click and Collect service also operating from the site.

“The Hunter Water and Lake Mac Print counters will also be closed from Friday morning,” Ms Munro said.

“Collection of Lake Mac Print orders will be by appointment only.”

Customers are encouraged to place orders online at

Despite the closure, Council will continue assessment of development applications and other certifications in a bid to reduce COVID-19’s long-term effects on the City’s growth.

Acting Manager Development Assessment and Certification Liz Lambert said regular services were still available, despite the challenging times.

“We want to keep our City moving,” Ms Lambert said.

“We’re processing development applications, issuing building certificates and undertaking all our normal day-to-day tasks.

“We’re also looking at innovative ways to continue face-to-face services, such as pre-lodgement meetings.

“These may include online video calls without disrupting our work processes. In some cases, these new measures may even help streamline our systems.”

Find out more about Council’s development services at

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