• intouch Magazine

Re-gift or Refund?


This Christmas you will undoubtedly be gifted something that you don’t want. So what can you do? Can you return to the shop at least one of the fourteen pairs of socks that you have received, or are the socks doomed to being re-gifted next year?

If you simply change your mind about a purchase or have seen it cheaper elsewhere, a business is not compelled to provide you with a replacement or refund (including an in-store credit). That said, many stores have their own returns policies that are more generous and allow for goods to be returned within a certain amount of time, provided that they haven’t been used and that you have proof of purchase. If you wish to return something, it is worthwhile contacting the store to enquire as to its return policy. In short, if you have just changed your mind about the socks, you will not be automatically entitled to get a refund.

If there is a problem with your Christmas socks, however, that is a different story, and the question then becomes: when can you compel a store to provide you with a refund, repair, or replacement? The answer is, it depends whether your problem falls within one of the consumer guarantees outlined in the Australian Consumer Law (ACL).

The consumer guarantees in the