intouch Magazine

Jul 31, 2023

NGM Group Launches Digital Home Loans

Newcastle Greater Mutual Group’s (NGM Group) Newcastle Permanent brand has a new service for home loan applications, with the company’s just-launched Digital Home Loans cutting the process from application to conditional approval down to less time than it can take to cook dinner*.


Digital Home Loans allow customers to complete their application from the bus to work or on their laptop in front of the television at night. It puts the customer in the driver’s seat, allowing them to apply wherever and whenever they want.

NGM Group Chief Executive Officer, Bernadette Inglis, said the new service was designed with speed and convenience in mind while continuing to apply the proper checks and balances to ensure responsible lending.

“We are seeing game-changing results so far. Within days of launching, we had an application lodged and conditionally approved in around 20 minutes,” Ms Inglis said.

“More than just a speedier way to get an outcome, this platform empowers customers to apply for their home loan at a time and location that’s convenient for them, rather than finding time in their busy schedule to have a face-to-face meeting.

Currently open to eligible customers seeking to refinance, the Digital Home Loan is set to launch to new home purchasers later this year.

*T&Cs, fees, charges and credit criteria apply.